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Customer Engagement Matters: the Toyota Example
Posted by Zara Brunner Are you surprised that Toyota owners have not budged in their loyalty to and satisfaction with the company? According to recent survey results by Rice University’s Jones...
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These are a Few of my Favorite Things: Top 10 Excellent Practices
Posted by Zara Brunner Here are a few of my favorite things about the leaders from Baldrige winning organizations’ recent presentations at the Quest for Excellence conference in DC. The blog title may...
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Does Deceit Build Customer Loyalty?
Posted by Harry Hertz, the Baldrige Cheermudgeon Obviously you know my answer to the question stated in the title. And yes, this post is the “mudgeon” side of me raising its head. I have become...
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For Whom Are You Working?
Posted by Dawn Marie Bailey Anyone can name his/her customers–whether they are the people who buy products and services from you or internal customers such as your boss or the next person in the supply...
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